Support

How and when we provide support

SharpSync is SAAS (Software As A Service) and our support is provided based on this structure.

Trials and free tiers

• Basic support (request for more documentation) is available for organizations trialing the software.

• The documentation on this site is continually being updated. Come back here frequently or request new documentation if you can't find what you're looking for.

• Follow the guides on this site. It contains the most up to date information about software features and release notes.

For paid subscribers

• For any paid subscribers, support is included in the price of the subscription.

• Our support desk operates Mon-Fri 8am-4pm in the EST time zone.

• If you're unable to solve the problem, reach out to us on our support desk from inside the app.

• Use the in-app Support Request Feature to request new features or review your current support issues.