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Change request updated 3 months ago

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Fundamentals

Onboarding

Support

How and when we provide support

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Last updated 4 months ago

SharpSync is SAAS (Software As A Service) and our support is provided based on this structure.

Trials and free tiers

Basic support (request for more documentation) is available for organizations trialing the software.
The documentation on this site is continually being updated. Come back here frequently or request new documentation if you can't find what you're looking for.
Follow the guides on this site. It contains the most up to date information about software features and release notes.

For paid subscribers

For any paid subscribers, support is included in the price of the subscription.
Our support desk operates Mon-Fri 8am-4pm in the EST time zone.
If you're unable to solve the problem, reach out to us on our support desk from inside the app.
Use the in-app to request new features or review your current support issues.

Support Request Feature