Troubleshooting
Issue: Testing a connection to SQL fails
When testing your connection to your SQL server, the SharpSync add-in tries to connect to the server using the specified credentials.
To connect to just use {serverName}
If your instance of SQL is the default instance but there are more than 1 instances on the box, use the scheme {serverName}\MSSQL
In the setup, on the SQL Config Tab, when clicking Test Connectivity you may receive this error message:
If that is the case, try adding / removing the instance name
Issue: Add-in fails to extract or register on load
It is possible that when the SharpSync add-in is installed with insufficient permissions, that the installation fails.
The way SolidWorks PDM add-ins are distributed in a vault are:
The client view starts up (viewserver.exe)
It checks the database for add-in versions
If the installed versions of the add-in does not match, it copies a new version of the addin to the local machine.
The new version is copied to
%localAppData%\SolidWorks\SOLIDWORKS PDM\Plugins\{vaultName}\{CLSID}{version}
The addin is then registered.
During activation (logging into the vault), the registration process can fail if insufficient permissions are available or the registration process is interrupted.
Any subsequent activation of the add-in may fail with the below error
Failed to extract add-in from
%localAppData%\SolidWorks\SOLIDWORKS PDM\Plugins\{vaultName}\{CLSID}{version}
Class not registered.
The fix
Should this happen, do the following
Log out of the vault on the machine
Run Registry Editor as administrator (regedit.exe)
Find the key in the HKCR\CLSID folder for the broken add in here
Computer\HKEY_CLASSES_ROOT\CLSID\{4B1265A4-C784-4CC5-991F-2AD1442538F3}
Delete the key
Sometimes you might have to restart the machine, but simply logging back in to the vault should complete the registration process.
Last updated